Mubasher: Zain Bahrain has launched zBot, an all-new interactive digital channel for smart customer service, according to a recent statement.

Zain is considered the first telecom operator to launch this new customer service in Bahrain.

Launching zBot falls comes in line with Zain’s plan to deliver exceptional customer experience by investing in robotics technology within the customer care area.

This will develop a reliable and fast Live Chat service where customers’ inquiries can be answered and fulfilled in a fully automated manner with no need of human interaction.

“Available 24/7 in English language, the new zBot interactive channel offers its customers a range of fully automated services via Zain Bahrain’s portal and mobile application, including post-paid billing inquiries, pre-paid inquiries, mobile data usage details, the latest offers and promotion plans, managing accounts, purchasing smart devices from the online store and information on branch locations and opening hours, in addition to many unique features,” the statement said.

The chairman of Zain Bahrain Shaikh Ahmed bin Ali Al Khalifa said, “We are witnessing growing adoption across our digital channels in general and specifically the mobile application and live chat service, and thus we came up with this new addition to continue delivering superior customer experience.”