Abu Dhabi - Mubasher: Abu Dhabi Islamic Bank (ADIB) has witnessed a surge in the number of digital transactions carried out across its retail and corporate business services during the first half (H1) of 2020.
The bank announced that 60% of its retail customers have benefited from its digital platforms to conduct over two million transactions, showing the growing shift in customers' behaviour towards digital banking activities, according to a press release on Sunday.
In H1-20, ADIB's customers digitally completed 99% of retail financial transactions and 93% of non-financial services.
Meanwhile, the number of customers receiving instant finance through ADIB's mobile app increased by 25% in June, when compared to the previous months.
Global head of retail banking at ADIB, Philip King, said: "Digital banking is a central pillar of ADIB’s growth strategy. ADIB’s investment into its digital transformation strategy has yielded substantial benefits including strong customer and transactional growth."
"Recent unprecedented challenges have significantly accelerated the demand for banking channels that offer convenient, seamless and uninterrupted banking services," King added.
It is noteworthy to mention that ADIB was named 'Middle East’s Best Islamic Digital Bank” by Global Finance and 'Innovator in Islamic Finance' for 2020 by Global Finance magazine.