Dubai - Mubasher: Al Futtaim Auto and Machinery Company (Famco) announced the launch of the Middle East’s first uptime centre supported by Volvo.

Through the new centre, customers will benefit from upgraded standards of support courtesy of the region’s first uptime centre, supported by Volvo, based at the FAMCO workshop facility in Dubai Investment Park.

The technical bays supporting the uptime centre are proficient in all required categories related to the pre-planning needed to ensure efficient servicing and that unplanned repairs are dealt with in an efficient manner.

“This will allow us to better support businesses, providing further reassurance that when they choose a Volvo truck or machine, they are actively prioritising increased uptime and maximising profit, whilst reducing downtime and any negative impact on their investments,” said Vladimir Knezevic, Managing Director at Famco UAE.

The provided service includes the consistent use of proven fleet management systems, in addition to designated uptime bays, updated workflows, Genuine Volvo Parts, and specialised technicians.

Commenting on the new centre, Frank O’Connor, Middle East Market Director of Volvo Trucks, said: “It is still uncommon for dealers to provide the levels of service that Famco is now offering, both in terms of the standards of advanced technology involved and the investment made in the upgrading of the Famco workshop facility. With the launch of its new Uptime Centre supported by Volvo, Famco is setting new standards for the truck industry in the Middle East.”