Abu Dhabi - Mubasher: Abu Dhabi Islamic Bank (ADIB) witnessed a rise in customer demands for digital banking services in 2020, with 75% of its customers using the bank’s digital platforms.

The bank has continued to record strong demands for digital services even after the coronavirus (COVID-19) lockdown had been eased, the bank referred in a press release on Wednesday.

In 2020, 50% of the bank's customers have digitally opened their accounts, reflecting the shift caused by the COVID-19 pandemic in customer behavior.

Around 94% of the bank's transactions have been made digitally, while 65% of customer updates were conducted through the bank’s digital platforms, including the online banking channel and mobile banking app.

The Global Head of Retail Banking at ADIB, Philip King, said: "ADIB’s digital transformation journey, which began more than two years ago, has always been centered around our customers, ensuring that the bank’s digital solutions anticipate their needs to add lasting value to their lives."

King noted: "We are now determined to build on the momentum we have seen in 2020 to further enhance our digital banking offering to benefit our customers. These include the adoption of digital tools, such as chatbots, robo-advisory, and digital onboarding."