Dubai –  Mubasher: Aramex has decoupled its core businesses as part of a new operating model that aims to improve its customer services and capture growth opportunities, namely in the B2C and B2B customer segments.

This step was taken by creating Aramex Express and Aramex Logistics to focus on B2C and B2B customer segments, respectively, according to a press release on Tuesday.

Aramex Express will serve the B2C customer base, including Shop & Ship, e-commerce, FMCG, small and medium-sized enterprises (SMEs), and innovative last-mile solutions.

Including air, sea, and land freight and warehousing and distribution, Aramex Logistics will offer services to B2B customer base across several industries such as oil and gas, healthcare and pharmaceutical, and aerospace.

As part of the new operating model, chief operating officers have been appointed for each of Aramex Express and Aramex Logistics.

In the meantime, all support functions, including finance, human resources, procurement, as well as digital and customer contact centers, will be provided by Aramex’s Corporate Centre.

To support its global growth plans, the company has also formed a new regional structure, composed of the Americas; Europe; Sub-Saharan Africa; the Middle East, North Africa, and Turkey (MENAT); the GCC; South Asia and North Asia; and Oceana.

Each region will have a regional vice president and dedicated commercial and operations teams.

The Group CEO of Aramex, Othman Aljeda, said: "The global transportation and logistics industry is undergoing a fundamental shift, driven predominantly by the boom in e-commerce, supply chain disruptions, customers’ increasingly discerning expectations and the turbo speed of digitization."

Meanwhile, Aljeda added: "We intend to continue to grow our express business by creating new trade lanes domestically and internationally, and scaling up ground operations to cater to growing customer demands, while continuing to invest in technology and automation."