-Additional clarifications regarding project details:

The project includes the establishment and full preparation of several call center sites across different regions of the Kingdom of Saudi Arabia, in accordance with the highest technical and operational standards. This includes equipping the centers with complete core and advanced technical infrastructure, covering communication networks, devices, and technical infrastructure requirements, in addition to preparing central communication rooms and linking them with modern systems that ensure operational efficiency and service continuity.

The project also covers the delivery of technical systems and cloud computing solutions that support operational flexibility and integration, along with technical support and continuous development services, ensuring service continuity and keeping pace with the latest advancements in serving beneficiaries. Furthermore, qualified personnel will be recruited to manage and operate these centers, with the implementation of comprehensive training programs, as well as the launch of specialized programs aimed at improving the beneficiary experience, raising satisfaction levels, and enhancing the quality of interactions with the centers.

The project also includes comprehensive management of operational and administrative processes of the centers, through the application of best practices that guarantee performance efficiency and sustainability of service delivery. The scope of work applies for the duration of the project (three years), during which all tasks will be executed and supervised across the various stages of operation and development, in alignment with the Kingdom’s strategic objectives for developing the infrastructure of the contact center sector and enhancing the quality of services provided to beneficiaries.

-The expected positive financial impact:

The expected positive financial impact will cover the years 2025, 2026, 2027, and 2028