Perfect Presentation for Commercial Services Co. (2P) Announces Contract Sign Off with General Organization for Social Insurance "GOSI".
| Element List | Explanation |
|---|---|
| Introduction | Perfect Presentation for Commercial Services (2P), announcing a contract signing with (Outsourcing the Operations of the Contact Center) General Organization for Social Insurance "GOSI" value of (115,000,000) One Hundred and Fifteen Million Saudi Riyals Only, inclusive of VAT. |
| Date of Announcement of the Award | 2025-09-22 Corresponding to 1447-03-30 |
| Contract Subject Matter | Outsourcing the Operations of the Contact Center. |
| The Entity with Which the Contract was Signed | General Organization for Social Insurance (GOSI). |
| Date of Signing the Contract | 2025-12-31 Corresponding to 1447-07-11 |
| Contract Value | (115,000,000) Saudi Riyal inclusive of VAT. |
| Contract Details | The General Organization for Social Insurance contact center project, which lasts for 3 years, includes the establishment and equipping of several omnichannel contact center premises across various cities in the Kingdom of Saudi Arabia, adhering to the highest technical and operational standards. This encompasses providing the centers with complete and advanced technological infrastructure, including communication networks, devices, and all necessary technical infrastructure requirements. It also includes equipping central communications rooms and connecting them to modern systems that ensure operational efficiency and service continuity.
Furthermore, the project includes providing technological systems and cloud computing solutions that support operational flexibility and integration, along with technical and technological support services and continuous development services. This ensures service continuity and keeps pace with the latest advancements in serving beneficiaries. In addition, qualified personnel will be employed to manage and operate these centers, with comprehensive training programs implemented and specialized programs launched to enhance the beneficiary experience, aiming to increase satisfaction and improve the quality of interaction with the centers. The project also includes the comprehensive management of the centers' operational and administrative processes through the application of best practices that guarantee efficient performance and the sustainability of service delivery. The scope of work applies to the project duration (36 calendar months), during which all work will be carried out, and the various operational and development phases will be supervised, in line with the Kingdom's strategic objectives for developing the infrastructure of the contact center sector and enhancing the quality of services provided to beneficiaries. |
| Contract Duration | (36) Months |
| Financial Impact and the Relevant Period | This contract will have a positive impact and will be reflected in the fiscal years 2026, 2027, and 2028. |
| Related Parties | N/A |
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